Account Manager

Mar 14, 2025

About Us:

Compliance & Risks is the global leader in regulatory compliance solutions, supporting the world’s leading brands across diverse industries. Headquartered in Cork, Ireland, with a strong international presence, we specialize in helping businesses navigate the complexities of compliance in over 195 countries.

At the core of our offerings is C2P, an enterprise SaaS platform that provides real-time access to a comprehensive library of regulatory content, encompassing both product compliance and ESG. C2P supports businesses in monitoring, managing, and ensuring compliance with global regulations, enabling them to unlock and maintain market access. By digitizing compliance processes, C2P reduces risk, accelerates time-to-market, and enables businesses to maintain operational continuity while adhering to global standards.

Our Values:

All employees should continually promote legacy of Company Culture through demonstrating its values – 1. Trust 2. Respect 3. Winning Together 4. Innovation

Purpose:

You will be responsible for managing a portfolio of assigned customers, delivering customer renewals/retention and revenue growth. You will develop new business opportunities by actively seeking opportunities in upsell of licenses and topics. Develop strong relationships by ensuring Compliance & Risks provides compelling solutions and services that meet our customers needs and objectives. You will understand customers’ use cases and ensure they are realizing value from their C2P subscription.

Responsibilities:

• KRA 1: C2P Renewals Management
• Delivery of ‘on time’ C2P subscription renewals adopting a structured renewal process.
• Achieve industry leading customer retention targets across your assigned customer base.
• Ensure early identification of risk of customer churn/downsell and implement a plan to mitigate the risk and maximize ARR retention.
• Implement a customer contact strategy to deliver value-add customer engagement.
• KRA 2: Account Planning
• Develop Account Plans to deliver retention and renewals growth for your customer base
• Develop strong customer relationships,understanding their business objectives.
• KRA 3:  4: Renewals Revenue Growth Opportunity Development
• Proactively identify opportunities for upsell across your customer base.
• Ensure a high standard of accuracy of opportunity management within the CRM (Hubspot).
• Collaborate with Business Development Managers to progress upsell opportunities. 
• KRA 4: Adoption
• Engage with Customer Success to gain a thorough overview of the Customer Health Score for your assigned customers  and collaborate on plans to optimize  C2P usage. 
• Engage the GRCT SMEs, as required,to support your customers and reinforce our position as a Thought Leader in the marketplace.
• Provide customer feedback and insights to the product and development teams.

Requirements:

• 3-5  years in B2B customer  account management / renewals/ sales.
• Educated to degree level, in technical, business or legal fields.
• Software / technical skills/ or some aptitude for technology is an advantage.
• Experience in sales or account management in an enterprise environment, preferably SaaS.
• Experience or knowledge of the  compliance and regulatory field is highly desirable.
• Required: 
• Strong attention to detail
• Track record of results delivery.
• Flexibility around start and finish times to accommodate US clients when required.

The Perks:

• A competitive salary, sales incentive plan, health insurance, pension and more
• An exciting and versatile job with career development opportunities and progression
• The opportunity to work with a talented and diverse team in an inclusive work environment
• A learning culture where continued learning & development is supported and encouraged
• Remote working options and a flexible environment that promotes wellness and work life balance

Company Highlights:

• 20-30% YoY revenue growth since 2017
• Established global offices
• Top private equity sponsorship from Luminate Capital Partners
• 100,000+ regulations and standards on the platform
• A market leading retention rate over 90%

We are a diverse team in Compliance & Risks and we are committed to building and promoting an inclusive place to work for everyone. We strive to attract and retain a diverse range of people into our organization.  We aim to increase the diversity of our employee base by growing our diverse talent pipeline, including partnerships with organizations like Resilient Coders, Women who code, Women in Tech. We are committed to equality of opportunity for all employees, by promoting a work environment free from bullying, discrimination or harassment. Compliance & Risks is an equal opportunities employer. 

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